Question 1

What does Lukalia cost?

Accepted Answer

Nothing at all. Lukalia is completely free. Browsing, searching, listing, giving away and the chat don't cost you a cent.

Question 2

Do I need an account?

Accepted Answer

Not to look around. Browsing, searching and the giveaway board are open to everyone. You only need a free account once you want to message someone, publish a listing or upload photos. That takes 30 seconds.

Question 3

Which region is Lukalia for?

Accepted Answer

Lukalia is made for Luxembourg and the whole Greater Region. Technically the app works everywhere in Luxembourg, France, Germany and Belgium. We're starting here at home and growing step by step.

Question 4

Which languages is Lukalia available in?

Accepted Answer

Currently in German, French and English, those are our base languages.

Question 5

Can I search near me?

Accepted Answer

Yes! Choose your location, set the radius and switch between list and map. That's how you find what's right around the corner from you.

Question 6

How do I get in touch with a seller?

Accepted Answer

Every listing has a button for it. You then message each other safely in the Lukalia chat, without ever giving out your phone number or email.

Question 7

Do I get notified when someone messages me?

Accepted Answer

Yes, if you like, by email as soon as someone writes to you (at most every 15 minutes, so it doesn't get annoying). You can turn it off at any time.

Question 8

Can I save listings?

Accepted Answer

Of course. Tap the heart at the top right of the listing and it lands on your favourites list. As a guest it stays on your device, and as soon as you log in it automatically moves into your account and comes along everywhere.

Question 9

What do “negotiable”, “free” or “on request” mean?

Accepted Answer

This shows you how the price is meant:

Question 10

How do I list something?

Accepted Answer

Really simple, in about 2 minutes:

Question 11

How do I change or delete my listing?

Accepted Answer

In your “My listings” area you can edit, pause, mark as sold or delete any listing. Any time, with one tap.

Question 12

How do I give something away?

Accepted Answer

On the giveaway board you can pass on things you no longer need, for free, to someone who'll be glad of them, instead of throwing them out. You post the item, interested people get in touch, and you reserve it in the chat for one person. You simply arrange the meeting point with each other.

Question 13

What may not be listed?

Accepted Answer

Lukalia should stay clean and safe. Forbidden are, for example, weapons, counterfeit goods and anything illegal. Live animals aren't allowed for now either, because it's about living beings and not quick deals. Do you see something forbidden? Please report it to us. We follow up on every report and keep the platform clean with all our might.

Question 14

Can I pause or delete my account?

Accepted Answer

Yes, any time. You can pause it for 14 days (everything is hidden and comes back when you log in) or delete it for good. On deletion, your personal data is removed.

Question 15

Can I install Lukalia as an app?

Accepted Answer

Yes! In the menu, tap “Install app”. Lukalia then sits like a real app on your home screen, with no app store needed.

Question 16

Can I also find events on Lukalia?

Accepted Answer

Yes. Under “Events” you'll see what's happening in Luxembourg: concerts, festivals and markets, with a map, date and radius filter.

Question 17

What does the map show me?

Accepted Answer

The map shows your region at a glance: listings nearby, but also useful places like playgrounds, charging stations or sights. “Mäin Duerf” additionally shows everything around your own commune.

Question 18

Does Lukalia also show buses and trains?

Accepted Answer

Yes, under “Bus & train” you'll see the next departures from your stop and can plan a connection from A to B, no separate app needed.

Question 19

Does Lukalia help with public administration?

Accepted Answer

Yes. Under “Authorities & help” you'll find the most important procedures and support in Luxembourg, explained simply, with a direct link to the right office.

Question 20

Does Lukalia show when to put out my bin?

Accepted Answer

Yes, the waste calendar knows the dates for your street and can remind you in time.

Question 21

Are there also hiking trails or day-trip ideas?

Accepted Answer

Yes, under “Discover” you'll find hikes and beautiful spots in your region, perfect for your next trip.

Question 22

How do I trade safely at handover?

Accepted Answer

Lukalia isn't involved in the money, so meeting in person is your best protection:

Question 23

How is payment made? Is there buyer protection?

Accepted Answer

Buyer and seller settle payment themselves, right there on the spot, easiest in cash. Lukalia handles no money, so there's no “buyer protection” like on the big shipping platforms. Your protection is the handover in person.

Question 24

Is there shipping?

Accepted Answer

No. Lukalia is meant for handover on the spot, person to person in the region. No parcel hassle, no waiting.

Question 25

How do I report fraud or a person?

Accepted Answer

If a listing or a person bothers you, you can report either with one tap or block the person. We review every report confidentially.

Question 26

What does the “Verified” badge mean?

Accepted Answer

A badge means: we've checked this profile in person (for example a business). That way you can see at a glance who you're dealing with.

Got questions? We've got answers.